Employee Relations

Employee Relations involves the body of work concerned with maintaining employer-employee relationships that contribute to satisfactory productivity, motivation, and morale. Essentially, Employee Relations is concerned with preventing and resolving problems involving individuals which arise out of or affect work situations.

What We Do

The Office of Human Resources provides advice to supervisors on how to correct poor performance and employee misconduct. We provide information to employees to promote a better understanding of management's goals and policies. In addition, the Office of Human Resources also provides information to assist employees in correcting poor performance and on or off duty misconduct. Assistance is also provided to employees in order to help them to address personal issues that may affect them in the workplace. Employees are advised about University and State policies and procedures, and about their Grievance and Appeal rights. For more detail on our services and how they are provided, see the information below.

Grievance Policy & Procedures Administration

Appalachian State University encourages direct communication between employees and supervisors in an attempt to address grievances in the spirit of cooperation and compromise. The Office of Human Resources - Employee Relations administers the Grievance Policy to ensure a prompt, orderly, and fair response to an employee's grievance or complaint. Employee Relations works to assure that employees have access to grievance procedures to address grievable issues rapidly and fairly, without fear of retaliation. In addition, this group administers the grievance hearing process, conducting all grievance hearings that are brought before the Appalachian State University grievance committee panel. (For assistance or advice on the access and use of this procedure, please contact the Employee Relations)

View Grievance Policy 

SHRA Grievance Form (PDF 28KB)

Mediation Services

Mediation is the first step in the grievance process and involves the services of a neutral third person that assists an employee and an agency representative in resolving an employee grievance in a mutually acceptable manner. Mediation provides an opportunity for the two parties to openly discuss the grievance and reach a resolution that is mutually acceptable to both the agency and the employee. A mediator assists the parties to develop a solution themselves. When mediation results in a resolution of the grievance, parties will sign a Mediation Agreement.

If a grievance involves an issue that the agency has identified as not subject to mediation, the employee shall begin the grievance process.

Training for Supervisors

The Office of Human Resources offers training in the Employee Relations area, which includes grievance, mediation, conflict resolution, and addtional topics. For more information, contact our office.

Counseling Services for Supervisors & Employees

The Office of Human Resources - Employee Relations counsels with employees and supervisors on issues of internal conflict.

Questions? E-mail the Employee Relations Group.


For Mediation and Grievance policies view the Faculty Handbook. Please send any questions or comments to Dr. Michael Mayfield at mayfldmw@appstate.edu.